Returns & Exchanges at El Oso
We want you to love your fashion finds, but if you are not completely satisfied, we offer a 30-day window for returns on all unworn items with original tags. Our streamlined process ensures your refund or exchange is handled swiftly and professionally.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Securely place the unworn garments in their original packaging, ensuring all El Oso hangtags and labels are still attached.
Ship It Back
Download and print your prepaid shipping label, then drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing